If you are running a law firm, you have to handle many tasks simultaneously. You may miss attending a phone call from a potential client as you are busy in a meeting, checking a stack of emails, or deep in a filing deadline. A law firm faces this problem almost a dozen times a week. This can lead to substantial business losses.
Most of the calls you miss don’t come back. The client moves to the next number. To fix this problem, you don’t need to hire staff for the front desk. You can address the problem with legal intake automation.
What does never missing a call look like?
An attorney can’t be on the phone round the clock. Never missing a call is about having a system that handles all the calls. This is a professional way of dealing with the situation every time. And since the calls are answered at the earliest, no inquiry falls through the gap, irrespective of the time of day.
The system answers every call during and after business hours, as well as on weekends and holidays. It collects the necessary information from the client, such as name, contact number, and the basic nature of the matter. They also inform the client of a probable time for a call from the firm’s attorney. Most importantly, they book a consultation immediately, when the client is on the line. The goal is not to resolve the legal matter in the first call. It is to ensure that the client doesn’t hang up and switch to your competitor instead.
Various options are available to law firms today
There are various ways to plug the missed call gap. Each comes with some trade-offs.
There are drawbacks to using human-agent-based call intake systems in law firms. Not every human agent can answer calls with the same promptness and capability throughout the day. They cope with fatigue, stress, illness, and many other issues.
AI call-answering for attorneys is a game-changer in the legal industry. Various tools are built specifically for law firms. These tools answer calls, handle basic questions, conduct intake conversations, and book consultations directly. The AI call-answering runs 24 hours a day, every day. Also, the cost of installing such automation from https://atty.ai/ is a fraction of the cost of any staffing option. With virtual reception services, law firms can expect more client inquiries to convert to booked consultations. Minimum time is spent on administrative call handling.
Summing it up
Setting up AI call answering for attorneys is a simple process. A call script is tailored according to your legal practice area. There is simple calendar integration for smooth consultation booking. Also, there is a defined handoff process when AI routes the call to a real agent.
With the right call automation system in a law firm, attorneys get more booked consultations and answer more calls. The firm’s staff has enough time to focus on other important tasks. And most importantly, you earn a good reputation and do better business.
